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SPA FAQ's

Spa FAQ's

How do I book?
Spa Days and Spa Breaks can be booked via an email booking request here. Individual treatments can be booked online here
call us on 01285 651 761 or email spa@strattonhousehotel.com. We will just need your address, telephone number and debit/credit card details.


When should I arrive?
Please arrive at the spa reception 15 minutes before your scheduled appointment to allow time
to check in, change and start to unwind.


What if I’m late for my appointment?
Arriving late will mean that you will have less time to relax and enjoy your treatment, as we will
need to finish the treatment on time so the next guest is not delayed.


What if I have any medical issues or am pregnant?
On your first visit to the spa, we will ask you to fill in a confidential health questionnaire. Just
make your spa therapist aware if you have any medical conditions, are pregnant, or had any recent
operations. We may advise you to seek medical advice before using the spa facilities.


What should I wear in the Spa?
Bring your swimsuit to wear while you are enjoying the spa facilities, and we will provide a cosy
robe, slippers and towels. If you are only having a treatment, then you will just need to wear your
underwear, or your therapist can provide disposable pants.


How much does it cost to use the Spa facilities?

Relax and enjoy the spa facilities for 1 hour (£25) or 3 hours (£45), even if you haven’t booked a
treatment. Our packages include complimentary use of the spa facilities.


Can I use my mobile device in the Spa?
To be considerate to all our guests, please leave your phone or other mobile devices switched off
in your locker, and enjoy some ‘screen-free’ time.


Are there any age restrictions on who can use the Spa?
Our treatments and facilities are available to all those aged 18 and over.


What if I need to change or cancel my treatment?
Your treatment/package is reserved especially for you, so please let us know at least 24 hours in
advance if you can no longer make that time and need to reschedule or cancel. If we have less than
24 hours’ notice, and are unable to resell your booking, then we will need to charge your card for
the full amount.
All details on this website are subject to change and availability at time of booking.

See the Spa in the Garden brochure

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Win a Spa Break for two!

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* win a one night stay at The Stratton Hotel & Spa for two people in a Superior Room with breakfast and a 3 hour complimentary spa pass (excludes treatments). Must be used by the 31/12/23. Prize subject to availability, and valid for a 1 night stay Sunday – Thursday. The winner is the first entry to be drawn at random after the closing date of 31/12/22. You must be aged 18 or over to enter. You can unsubscribe at any time from our marketing emails.

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